🚫 Refund Policy

At mayihelpu.in, customer satisfaction is our priority. We aim to be transparent and fair in our refund process. Please review the following policy carefully to understand how refunds are handled on our platform.

1. Refund Eligibility

You may be eligible for a refund in the following situations:

• The assigned vendor fails to initiate or complete the service.
• You cancel the request before vendor confirmation.
• The service provided is substantially different from what was committed, and this is verified by our support team.

2. Non-Refundable Situations

Refunds will not be provided in the following scenarios:

• If the vendor has started or completed the job and the service was rendered as agreed.
• Customer cancels after vendor confirmation without valid reason.
• Any dissatisfaction not reported within 24 hours of service delivery.

3. Refund Process

All refund requests must be submitted through our support email: support@mayihelpu.in within 3 days of the service issue.

Once your request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days through the original mode of payment.

4. Service Charges & Deductions

In case a refund is issued, a nominal service charge (usually up to 10%) may be deducted based on the payment gateway fees or administrative efforts involved.

5. Rescheduling Instead of Refund

In most cases, we offer an option to reschedule the service with the same or different vendor at no extra cost. You may choose this instead of a refund if suitable.

6. Disputes and Resolutions

If a dispute arises, our internal grievance team will mediate between the customer and the vendor. Their decision will be considered final and binding on both parties.

7. Contact Us

If you have any questions about our refund policy, feel free to get in touch at:

Email: support@mayihelpu.in
Phone: +91 70277 83888

By using our services, you agree to the terms outlined in this Refund Policy.